Knowledge-base and techniques for effective service-oriented programming & management of hybrid processes

Recent advances in Web 2.0, SOA, crowd-sourcing, social and collaboration technologies, as well as cloud-computing, have truly transformed the Internet into a global development and deployment platform. As a result, developers have been presented with ubiquitous access to countless Web-services, resources and tools. However, while enabling tremendous automation and reuse opportunities, new productivity challenges have also emerged: The exploitation of services and resources nonetheless requires skilled programmers and a development-centric approach; it is thus inevitably susceptible to the same repetitive, error-prone and time consuming integration work each time a developer integrates a new API. Business Process Management on the other hand were proposed to support service-based integration. It provided the benefit of automation and modelling, which appealed to non-technical domain-experts. The problem however: it proves too rigid for unstructured processes. Thus, without this level of support, building new application either requires extensive manual programming or resorting to homebrew solutions. Alternatively, with the proliferation of SaaS, various such tools could be used for independent portions of the overall process - although this either presupposes conforming to the in-built process, or results in "shadow processes" via use of e-mail or the like, in order to exchange information and share decisions. There has therefore been an inevitable gap in technological support between structured and unstructured processes. To address these challenges, this thesis deals with transitioning process-support from structured to unstructured. We have been motivated to harness the foundational capabilities of BPM for its application to unstructured processes. We propose to achieve this by: First, addressing the productivity challenges of Web-services integration - simplifying this process - whilst encouraging an incremental curation and collective reuse approach. We then extend this to propose an innovative Hybrid-Process Management Platform that holistically combines structured, semi-structured and unstructured activities, based on a unified task-model that encapsulates a spectrum of process specificity. We have thus aimed to bridge the current lacking technology gap. The approach presented has been exposed as service-based libraries and tools. Whereby, we have devised several use-case scenarios and conducted user-studies in order to evaluate the overall effectiveness of our proposed work

Friendly Hackers to the Rescue: How Organizations Perceive Crowdsourced Vulnerability Discovery

Over the past years, crowdsourcing has increasingly been used for the discovery of vulnerabilities in software. While some organizations have extensively used crowdsourced vulnerability discovery, other organizations have been very hesitant in embracing this method. In this paper, we report the results of a qualitative study that reveals organizational concerns and fears in relation to crowdsourced vulnerability discovery. The study is based on 36 key informant interviews with various organizations. The study reveals a set of pre-adoption fears (i.e., lacking managerial expertise, low quality submissions, distrust in security professionals, cost escalation, lack of motivation of security professionals) as well as the post-adoption issues actually experienced. The study also identifies countermeasures that adopting organizations have used to mitigate fears and minimize issues. Implications for research and practice are discussed

Process analytics: concepts and techniques for querying and analyzing process data

This book starts with an introduction to process modeling and process paradigms, then explains how to query and analyze process models, and how to analyze the process execution data. In this way, readers receive a comprehensive overview of what is needed to identify, understand and improve business processes.The book chiefly focuses on concepts, techniques and methods. It covers a large body of knowledge on process analytics – including process data querying, analysis, matching and correlating process data and models – to help practitioners and researchers understand the underlying concepts, problems, methods, tools and techniques involved in modern process analytics. Following an introduction to basic business process and process analytics concepts, it describes the state of the art in this area before examining different analytics techniques in detail. In this regard, the book covers analytics over different levels of process abstractions, from process execution data and methods for linking and correlating process execution data, to inferring process models, querying process execution data and process models, and scalable process data analytics methods. In addition, it provides a review of commercial process analytics tools and their practical applications.The book is intended for a broad readership interested in business process management and process analytics. It provides researchers with an introduction to these fields by comprehensively classifying the current state of research, by describing in-depth techniques and methods, and by highlighting future research directions. Lecturers will find a wealth of material to choose from for a variety of courses, ranging from undergraduate courses in business process management to graduate courses in business process analytics. Lastly, it offers professionals a reference guide to the state of the art in commercial tools and techniques, complemented by many real-world use case scenarios